• What kind of payment plans can be used when booking?

Typically, the cruise line will allow just a deposit to be due if the cruise does not sail within the next 60 days. If a cruise is purchased inside that 60 day window, final payment will be due at the time of booking. In some instances, the cruise line will require final payment due immediately despite when the sailing is scheduled.

• I booked a cruise and the final payment is going to be due soon. How do I make that payment?

Your final payment will be AUTOMATICALLY charged on that final payment date provided unless notified otherwise. If you wish to change your credit card on file or have already made Final Payment, please email cruise@cruisebuzz.net so that we can mark your account accordingly.

• I booked a cruise but now I need to cancel. Who do I contact?

If you need to cancel your cruise, please contact us immediately.    We will be able to inform you if cancellation penalties apply or if there will be a refund. Cruise Holidays reserves the right to impose a $50 per booking service fee for all bookings cancelled after two weeks of initial deposit.

• Where can I book shore excursions?

We can help you make reservations for private shore excursions or you can use your booking number to book shore excursions directly with the cruise line on their web site. For information about booking shore excursions through our preferred private shore excursion company click here

• How can I cancel my shore excursion?

Shore Excursions must be cancelled by contacting the shore excursion vendor you used to reserve your excursion.

• I purchased insurance but no longer need it. What should I do?

Travel Insurance is purchased through the cruise line or through a third party company, like Travel Guard.  Please note that the insurance company may not be able to cancel your policy after a certain time frame. 

• How do I add on transfers to and from the airport?

Air transfers, can only be added by contacting Cruise Holidays of Mission Viejo so that we can add the transfers on to your reservation. We will need your flight information.

• Where do I find directions to the port?

Due to ever changing terminal changes, directions to your port can be found by visiting your cruise line’s home page and selecting their FAQ section.

• Where can I find information regarding how to print E-docs?

E-doc (electronic document) information can be located on your itinerary that is emailed to you.

• Why do I need to Check-in and submit Pre-cruise Documentation online?

Online Check-in and Pre-cruise Documentation is recommended.  It will help speed up the boarding process at the pier. Your final documents will not be mailed until the cruise line has your immigration information.

• Four passengers are cruising; why are two fares at one rate and the other two at a lesser rate?

The cruise line’s only have so much availability for double occupancy cabins and to show their appreciation for those who book Quad (4 person occupancy) cabins, they discount the 3rd and 4th passengers. The total balance due will still have to be paid despite who is actually paying for the cruise.

• What should I pack?

Many cruise lines will include a list of things to bring/not to bring in their pre-cruise documents. We have compiled an extensive packing list.  Emial us to get your FREE copy cruise@cruisebuzz.net.

• How early do I need to arrive at the port?

The recommended time length to arrive for any type of travel is always two hours in advance. This time will allow you to complete any forms that need to be filled out, check-in, etc. Arriving later than two hours in advance will run you the risk of being unprepared for boarding which can result in long lines and delayed boarding. This is why many cruise lines offer online check-in and pre-cruise docs; to speed up the boarding process for those who are prepared.