Frequently Asked Questions About Cruises. These FAQs are designed to
provide you with additional information you
may need. These are the most popular
questions.
What kind of payment plans can be used
when booking?
Typically, the cruise line will allow
just a deposit to be due if the cruise
does not sail within the next 60 days.
If a cruise is purchased inside that 60
day window, final payment will be due at
the time of booking. In some instances,
the cruise line will require final
payment due immediately despite when the
sailing is scheduled.
I
booked a cruise and the final payment is
going to be due soon. How do I make that
payment?
Your
final payment will be
AUTOMATICALLY charged on that
final payment date provided unless
notified otherwise. If you wish to
change your credit card on file or have
already made Final Payment, please email
cruise@cruisebuzz.net so that we can
mark your account accordingly.
I booked a cruise but now I need
to cancel. Who do I contact?
If you need to cancel your cruise,
please contact us immediately.
We will be able to inform you if cancellation penalties
apply or
if there will be a refund. Cruise
Holidays reserves the right to impose a
$50 per booking service fee for all
bookings cancelled after two weeks of
initial deposit.
We can help you make reservations for
private shore excursions or you can use
your booking number to book shore
excursions directly with the cruise line
on their web site. For information about
booking shore excursions through our
preferred private shore excursion
company
click here
How can I cancel my shore
excursion?
Shore Excursions must be cancelled by
contacting the shore excursion vendor
you used to reserve your excursion.
I
purchased
insurance but no longer need
it. What should I do?
Travel Insurance is purchased through
the cruise line or through a third party
company, like Travel Guard. Please
note that the insurance company may not
be able to cancel your policy after a
certain time frame.
How do I add on transfers to and from
the airport?
Air transfers, can only be added by
contacting Cruise Holidays of Mission
Viejo so that we can add
the transfers on to your reservation. We
will need your flight information.
Where do I find directions to the
port?
Due to ever changing terminal
changes, directions to your port can be
found by visiting your cruise lines
home page and selecting their FAQ
section.
Where can I find information
regarding how to print E-docs?
E-doc (electronic document)
information can be located on your
itinerary that is emailed to you.
Online Check-in and Pre-cruise
Documentation is recommended. It
will help speed up the boarding process
at the pier. Your final documents will
not be mailed until the cruise line has
your immigration information.
Four passengers are cruising; why
are two fares at one rate and the other
two at a lesser rate?
The cruise lines only have so much
availability for double occupancy cabins
and to show their appreciation for those
who book Quad (4 person occupancy)
cabins, they discount the 3rd and 4th
passengers. The total balance due will
still have to be paid despite who is
actually paying for the cruise.
What should I pack?
Many cruise lines will include a list
of things to bring/not to bring in their
pre-cruise documents. We have compiled
an extensive packing list. Emial
us to get your FREE copy
cruise@cruisebuzz.net.
How early do I need to arrive at
the port?
The recommended time length to arrive
for any type of travel is always two
hours in advance. This time will allow
you to complete any forms that need to
be filled out, check-in, etc. Arriving
later than two hours in advance will run
you the risk of being unprepared for
boarding which can result in long lines
and delayed boarding. This is why many
cruise lines offer online check-in and
pre-cruise docs; to speed up the
boarding process for those who are
prepared.